Alerting
Delivery Experience Management Software
INCREASE CUSTOMER LOYALTY THROUGH REAL-TIME SHIPMENT NOTIFICATIONS
Improve Customer Satisfaction & Drive Brand Loyalty
Customer delivery experience management has become an essential piece of the e-commerce landscape, as shoppers demand more visibility and consistent communication across the journey of their packages.
Enveyo’s delivery experience management software, Alerting, enables real-time shipment notifications across key milestones of the package’s journey, building trust with your customers and improving brand loyalty.
Seamless Communication with Your Customers
Real-Time Notifications
Alerting extends your communication with customers after they hit the place order button.
Throughout the post-purchase journey of every package that leaves your warehouse, Alerting enables seamless and automated communication at key milestones, including:
- Order creation
- Order shipped
- Package out for delivery
- Delivery delay or exception
- Package delivered
Each event alert can be sent via email or SMS and is configurable to customize the shipper’s unique messaging & brand styling to create a seamless customer delivery experience.
Extend Your Brand Experience
Multi-Use Landing Pages
Publish a white-labeled landing page for your customers detailing the package’s full status & progress history.
Add dynamic product announcements, social media links, and seasonal offerings to extend your brand experience post-purchase and increase revenue & customer loyalty.
Comprehensive Shipment Reporting
Delivery Optimization
Increase efficiency and save money with detailed, easy-to-use, reporting.
Leverage out-of-the-box or custom dashboards to see what’s happening with every package across your shipping operation.
- Carrier time in transit
- Package status overview
- Total exceptions
- … and more
Put your data to work and uncover opportunities that help you gain competitive advantage.